Shipping policy

Last updated: July 17, 2026

Thank you for shopping with Airuru.

This Shipping Policy explains where we deliver, how orders are processed, how shipping fees are calculated, and the estimated delivery time for purchases made through airuru.shop.

1. Shipping Area

Airuru currently sells and delivers products to customers within the United States only.

We do not currently accept or deliver orders to addresses outside the United States.

2. Order Processing Time

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Processing may take slightly longer during holidays, promotional periods, periods of high order volume, or when additional order verification is required.

Processing time is separate from the estimated delivery time.

3. Order Fulfillment

Orders placed on airuru.shop are fulfilled and dispatched through our U.S.-based fulfillment facilities.

The specific fulfillment location may vary depending on product availability and the delivery destination.

Our U.S. customer service mailing address is not necessarily the location from which an order is shipped and should not be used as a return address unless specifically authorized by our customer service team.

4. Shipping Rates

Airuru currently offers the following standard shipping rates for eligible U.S. orders:

  • Orders of $75.00 USD or more: Free standard shipping
  • Orders below $75.00 USD: Flat standard shipping fee of $8.00 USD

The order value used to determine shipping eligibility is calculated after discounts and before applicable taxes, unless otherwise stated during checkout.

Any applicable shipping charge will be clearly displayed during checkout before payment is completed.

5. Estimated Delivery Time

After an order has been processed and shipped, standard delivery usually takes approximately 3–7 business days.

The total estimated time from order placement to delivery is generally:

  • Processing: 1–3 business days
  • Shipping: 3–7 business days after dispatch

Delivery estimates are not guaranteed and may vary depending on:

  • The delivery destination;
  • Carrier service conditions;
  • Severe weather;
  • U.S. public holidays;
  • Seasonal shipping volume;
  • Address verification issues;
  • Transportation disruptions; or
  • Other circumstances outside our reasonable control.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once the order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take 24–48 hours to update after the carrier receives the package.

If you do not receive a shipping confirmation email after the expected processing period, please check your spam or junk folder before contacting us.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@airuru.shop.

We will make a reasonable effort to assist before the order has been processed or shipped, but changes and cancellations are not guaranteed.

Once an order has shipped, the shipping address cannot usually be changed and the order cannot be cancelled. After delivery, eligible items may be handled under our Return & Refund Policy.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

  • The recipient’s full name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code; and
  • Contact information.

Airuru is not responsible for delays, failed delivery attempts, or returned packages caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us immediately at service@airuru.shop. We cannot guarantee that the address can be changed after an order has entered processing.

Additional shipping costs resulting from an incorrect address or an unclaimed package may be the customer’s responsibility where permitted by applicable law.

9. Delivery Attempts and Returned Packages

The carrier may make one or more delivery attempts depending on its standard procedures.

If a package is returned to the fulfillment facility because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, please contact us for assistance.

Any available reshipment or refund will be reviewed based on the circumstances of the order. Additional shipping costs may apply when the return is caused by customer-provided information or failure to accept delivery.

10. Delayed, Lost, or Missing Packages

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If a package appears to be significantly delayed, lost in transit, or marked as delivered but cannot be located, contact us at service@airuru.shop.

Please include:

  • Your order number;
  • Your full name;
  • The email address used at checkout;
  • The tracking number; and
  • A brief description of the issue.

We may ask you to check with household members, neighbors, building management, or the local carrier office before a carrier investigation is opened.

Airuru will review the available tracking information and work with the carrier or fulfillment provider when appropriate. The available resolution may depend on the investigation results and applicable circumstances.

11. Damaged Packages or Items

If your package or item arrives damaged, please contact us as soon as possible at service@airuru.shop.

Please provide:

  • Your order number;
  • Clear photos of the outer packaging;
  • Clear photos of the shipping label;
  • Clear photos or videos of the damaged item; and
  • A brief description of the damage.

After review and verification, we may provide a replacement, refund, prepaid return label, reimbursement of a reasonable return shipping cost, or another appropriate solution.

12. Taxes and Additional Charges

Applicable sales tax, if required, will be calculated and displayed during checkout.

Airuru does not charge separate handling fees beyond the shipping charges shown during checkout.

Customers will not be charged international customs duties or import fees for orders delivered within the United States under the shipping arrangements described in this policy.

13. Business and Contact Information

Brand: Airuru

Legal Business Name:
Airuru (Guanyun) Apparel Co., Ltd.
爱如如（灌云）服饰有限公司

Registered Address:
No. 1034, Weimi Town, Dongwangji Town
Guanyun County, Lianyungang
Jiangsu, China

Customer Service Email:
service@airuru.shop

Customer Service Phone:
+1 818-307-8361

U.S. Customer Service Mailing Address:
1121 S. La Brea Ave
Inglewood, CA 90301
United States

The U.S. address above is used for customer correspondence and is not a general return address or a guaranteed order fulfillment location.

Approved U.S. orders are returned to our designated return facility within the United States. The exact address is provided after return authorization.

Customer Service Hours:
Monday to Friday
9:00 AM–6:00 PM Pacific Time
Excluding weekends and U.S. public holidays

We normally respond to customer inquiries within 1–2 business days.