Refund policy

Last updated: July 17, 2026

Thank you for shopping with Airuru.

We want the return process to be clear and straightforward. Please review this Return & Refund Policy before placing an order.

1. Return Eligibility

Airuru accepts eligible returns for both defective and non-defective products.

You may request a return when:

• The return request is submitted within 30 days after delivery;
• The item is unused, unworn, unwashed, unaltered, and in its original condition;
• The item includes its original packaging, tags, labels, accessories, and proof of purchase, where applicable;
• The item is not identified as final sale, clearance, customized, personalized, or non-returnable on the product page.

Items that have been worn, washed, used, altered, damaged after delivery, or returned without prior authorization may not be eligible for return or refund.

2. Return Window

Return requests must be submitted within 30 days after the order is delivered.

Requests submitted more than 30 days after delivery may not be accepted.

3. How to Request a Return

To request a return, please contact our customer service team before sending the item.

Email: service@airuru.shop
Phone: (+1) 279-205-1563

Please include:

• Your order number;
• Your full name;
• The email address used at checkout;
• The reason for the return;
• Clear photos or videos if the item is damaged, defective, incorrect, or incomplete.

After reviewing your request, we will provide return authorization, return instructions, and the appropriate return address.

Please do not send any item to an address shown on our website unless you have received return authorization and written return instructions from our customer service team.

4. Return Method and Shipping Costs

Return method: By mail.

For non-defective returns, including returns caused by a change of mind, an incorrect size selected by the customer, or other customer-related reasons, the customer is responsible for obtaining the return label and paying the return shipping cost.

For items that arrive damaged, defective, incorrect, or incomplete due to our error, Airuru will provide a prepaid return label, reimburse a reasonable return shipping cost, or offer another appropriate solution after the issue has been reviewed and verified.

Original shipping charges are non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

We recommend using a trackable shipping service when returning an item. Airuru is not responsible for unauthorized returns or return packages lost before delivery to the approved return facility.

5. Return Inspection and Refunds

Once an approved return is delivered to the designated return facility, it is normally inspected within 3–5 business days.

We will notify you by email whether the return has been approved or rejected.

If approved, the refund will be issued to the original payment method.

After the refund is processed, please allow approximately 5–10 business days for it to appear on your bank or card statement. The exact timing depends on your bank, card issuer, or payment provider.

If you have not received an approved refund after the expected processing period, please contact your payment provider first and then contact us at service@airuru.shop.

6. Exchanges

We do not currently offer direct exchanges for non-defective items.

If you need a different size, color, or product, we recommend requesting an eligible return and placing a new order.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us so we can review the issue and provide a replacement, refund, or another appropriate solution.

7. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible at service@airuru.shop.

Please include your order number and clear photos or videos showing the issue. After verification, we may provide:

• A replacement;
• A full or partial refund;
• A prepaid return label;
• Reimbursement of a reasonable return shipping cost; or
• Another appropriate solution.

The available solution may depend on the nature of the issue and product availability.

8. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, incorrect, or otherwise required by applicable law:

• Items marked as final sale or clearance;
• Customized or personalized products;
• Items that have been worn, washed, used, altered, or damaged after delivery;
• Items returned without prior authorization;
• Items missing original packaging, tags, labels, parts, or accessories, where applicable;
• Gift cards or digital products, if offered;
• Products identified as non-returnable on the applicable product page.

9. Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will make a reasonable effort to cancel the order before it is processed or shipped, but cancellation is not guaranteed.

Once an order has been shipped, it cannot be cancelled and must be handled through the applicable return process after delivery.

10. Restocking Fee

Airuru does not charge a restocking fee for approved returns.

11. Return Address

Returns must only be sent to the return address provided in the approved return instructions.

Our U.S. customer service mailing address is:

1121 S. La Brea Ave
Inglewood, CA 90301
United States

This address is used for customer correspondence and is not a general return address.

Please do not send a return to this address unless our customer service team specifically confirms it in writing as the authorized return address for your request.

12. Sales and Delivery Area

Airuru currently sells and delivers products to customers within the United States only.

Orders placed on airuru.shop are fulfilled and dispatched through our U.S.-based fulfillment facilities.

Processing times, estimated delivery times, and shipping charges are explained in our Shipping Policy and displayed during checkout where applicable.

13. Business and Contact Information

Brand: Airuru

Legal Business Name:
Airuru (Guanyun) Apparel Co., Ltd.
爱如如（灌云）服饰有限公司

Registered Address:
No. 1034, Weimi Town, Dongwangji Town
Guanyun County, Lianyungang
Jiangsu, China

Customer Service Email:
service@airuru.shop

Customer Service Phone:
+1 818-307-8361

U.S. Customer Service Mailing Address:
1121 S. La Brea Ave
Inglewood, CA 90301
United States

Customer Service Hours:
Monday to Friday
9:00 AM–6:00 PM Pacific Time
Excluding weekends and U.S. public holidays

We normally respond to customer inquiries within 1–2 business days.