Privacy policy
Last updated: July 17, 2026
This Privacy Policy explains how Airuru collects, uses, discloses, retains, and protects personal information when you visit airuru.shop, place an order, communicate with us, or otherwise use our services.
Airuru is operated by Airuru (Guanyun) Apparel Co., Ltd. References in this Privacy Policy to “Airuru,” “we,” “us,” or “our” refer to Airuru (Guanyun) Apparel Co., Ltd.
Please review this Privacy Policy carefully. Your privacy rights may vary depending on where you live and the laws that apply to you.
1. Personal Information We Collect
The personal information we collect depends on how you interact with our website and services.
Information You Provide Directly
We may collect information that you provide to us, including:
Your full name Email address Telephone number Billing address Shipping address Order and transaction information Product preferences and shopping selections Account information, if customer accounts are available Communications sent to our customer service team Return, refund, complaint, or warranty information Photos or videos submitted in connection with damaged, defective, incorrect, or missing products Marketing preferences and consent choices
Payment Information
Payments are processed through third-party payment providers made available during checkout.
We do not directly store your complete payment card number, card security code, or full payment credentials on our own servers. Payment providers may collect and process payment information according to their own privacy and security practices.
Information Collected Automatically
When you visit or interact with airuru.shop, we and our service providers may automatically collect information such as:
IP address Browser type and version Device type and operating system Device identifiers General location derived from your IP address Pages viewed Products viewed or added to your cart Referring website or source Search activity Checkout activity Date and time of website visits Interactions with advertisements, emails, and website features Cookie, pixel, and similar technology information
Information From Other Sources
We may receive personal information from third parties that help us operate our business, including:
Shopify and other ecommerce service providers Payment processors Fulfillment providers Shipping carriers Fraud prevention and security providers Analytics providers Advertising and marketing partners Customer support providers Social media platforms when you interact with our pages or advertisements
2. How We Use Personal Information
We may use personal information for the following purposes:
To process and confirm orders To collect and process payments To prepare, fulfill, ship, and deliver orders To provide order confirmations, shipping updates, and tracking information To process returns, refunds, cancellations, and customer service requests To respond to questions about products, sizing, delivery, or store policies To operate, maintain, troubleshoot, and improve our website To understand how customers use our website and services To personalize website content and product recommendations To send marketing communications where permitted by law To measure the effectiveness of our marketing and advertising To detect, investigate, and prevent fraud, security incidents, unauthorized transactions, abuse, and illegal activity To enforce our policies and protect our legal rights To comply with legal, tax, accounting, recordkeeping, and regulatory obligations To establish, exercise, or defend legal claims
We may also use information for other purposes that are explained when the information is collected or with your consent where required.
3. Order Fulfillment and Delivery
Airuru currently sells and delivers products to customers within the United States only.
Orders placed on airuru.shop are fulfilled and dispatched through our U.S.-based fulfillment facilities.
To process and deliver an order, we may provide the necessary information to payment processors, fulfillment facilities, shipping carriers, fraud prevention providers, customer support providers, and other companies involved in completing the transaction.
The information shared may include your name, delivery address, telephone number, email address, order details, payment confirmation, and tracking information.
4. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business or provide our services.
These third parties may include:
Ecommerce and Website Providers
We use Shopify to host and operate our online store. Shopify may process personal information in connection with website functionality, checkout, customer accounts, fraud prevention, analytics, and other ecommerce services.
Payment Processors
Payment information is processed by third-party payment providers available during checkout. These providers process information according to their own terms and privacy policies.
Fulfillment Providers and Shipping Carriers
We disclose order and delivery information to fulfillment facilities, warehouses, shipping carriers, and logistics providers as needed to prepare, ship, track, and deliver orders.
Customer Support Providers
We may use service providers to help manage customer inquiries, returns, refunds, and other support requests.
Analytics and Advertising Providers
We may use analytics, advertising, social media, and marketing providers to understand website activity, measure advertising performance, and show content or advertisements that may be relevant to visitors.
Depending on the technologies used and applicable law, certain disclosures to advertising or analytics partners may be considered “selling,” “sharing,” or processing for targeted advertising, even when no money is exchanged for the information.
Professional and Compliance Providers
We may disclose information to accountants, legal advisers, tax advisers, insurers, auditors, compliance providers, and similar professional service providers.
Legal and Safety Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, subpoena, court order, or lawful government request Protect the rights, property, safety, or security of Airuru, our customers, or others Investigate fraud, misuse, security incidents, or illegal activity Enforce our agreements and policies Establish, exercise, or defend legal claims
Business Transactions
If our business is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable law.
5. Sale, Sharing, and Targeted Advertising
Airuru does not sell personal information in exchange for money.
However, we may use advertising, analytics, social media, or ecommerce technologies that disclose certain identifiers, device information, browsing activity, or shopping activity to third parties.
Under some U.S. privacy laws, these disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising.
Where required, eligible customers may request to opt out through the privacy choices or data-sharing opt-out link available on our website, through supported browser privacy signals, or by contacting us at service@airuru.shop.
We will process recognized opt-out preference signals, such as Global Privacy Control, where required by applicable law and supported by our website technology.
6. Cookies and Similar Technologies
Airuru and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Keep the website functioning Maintain shopping cart and checkout activity Remember customer preferences Help prevent fraud and protect website security Understand website traffic and customer interactions Measure website and advertising performance Personalize content Support marketing and advertising Improve website functionality and the shopping experience
Some cookies are necessary for the website to operate. Other cookies may be used for analytics, personalization, or advertising.
You may be able to manage your cookie preferences through our cookie settings tool, privacy choices link, or browser settings. Blocking certain cookies may affect website functionality, customer accounts, cart features, or checkout.
7. Marketing Communications
If you subscribe to marketing communications or otherwise provide valid consent where required, we may send you product updates, promotions, offers, or other marketing messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting service@airuru.shop.
Unsubscribing from marketing messages will not prevent us from sending transactional or service-related communications, such as:
Order confirmations Payment notices Shipping and tracking updates Return or refund communications Account security notices Responses to customer service requests
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The length of our relationship with you Order fulfillment and customer support needs Return, refund, chargeback, or dispute periods Fraud prevention and security requirements Tax, accounting, and legal recordkeeping obligations Applicable limitation periods The need to establish, exercise, or defend legal claims
When personal information is no longer reasonably required, we may delete, anonymize, or securely retain it as required or permitted by applicable law.
9. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, payment system, or storage method is completely secure. We cannot guarantee absolute security.
Customers are responsible for protecting their account credentials, devices, and access to their email accounts.
10. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
Request confirmation of whether we process your personal information Request access to personal information we hold about you Request correction of inaccurate personal information Request deletion of certain personal information Request a copy of certain personal information in a portable format Opt out of the sale or sharing of personal information Opt out of processing for targeted advertising Withdraw consent where processing is based on consent Limit certain uses of sensitive personal information, where applicable Appeal a decision relating to a privacy request, where applicable Receive equal service and pricing without unlawful discrimination for exercising your privacy rights
These rights are subject to exceptions and limitations under applicable law.
To submit a privacy request, contact:
Email: service@airuru.shop Phone: (+1) 279-205-1563
Please state that your message concerns a privacy request and describe the right you wish to exercise.
We may need to verify your identity before completing a request. Verification may require information that reasonably matches the information already associated with your order or account.
Where permitted by law, you may use an authorized agent to submit a request. We may require evidence that the agent is authorized to act on your behalf.
We will respond within the timeframe required by applicable law.
11. Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us, please contact service@airuru.shop. We will review the request and take appropriate action where required.
12. Third-Party Websites and Services
Our website may include links to third-party websites, applications, social media platforms, or services.
We do not control and are not responsible for the privacy, security, content, or practices of third parties. Information you provide directly to a third party is governed by that third party’s privacy policy.
We encourage you to review the privacy policies of third-party services before providing personal information.
13. International Processing
Airuru is operated by a company registered in China and serves customers in the United States.
Personal information may be accessed, processed, or stored in the United States, China, or other countries where our service providers operate.
Privacy and data protection laws in these locations may differ from the laws in your state or country. Where required, we take reasonable steps to handle personal information in accordance with applicable legal requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our business operations Website features Service providers Data practices Legal or regulatory requirements Security and compliance practices
The updated policy will be posted on this page with a revised “Last updated” date.
Material changes may also be communicated through the website or other appropriate methods where required by law.
15. Business and Contact Information
Questions about this Privacy Policy or Airuru’s privacy practices may be sent to:
Brand: Airuru
Legal Business Name: Airuru (Guanyun) Apparel Co., Ltd. 爱如如（灌云）服饰有限公司
Registered Address: No. 1034, Weimi Town, Dongwangji Town Guanyun County, Lianyungang Jiangsu, China
Privacy and Customer Service Email: service@airuru.shop
Customer Service Phone: +1 818-307-8361
U.S. Customer Service Mailing Address: 1121 S. La Brea Ave Inglewood, CA 90301 United States
The U.S. address above is used for customer correspondence and is not the company’s registered address or a general product return address.
Customer Service Hours: Monday to Friday 9:00 AM–6:00 PM Pacific Time Excluding weekends and U.S. public holidays
We normally respond to customer inquiries within 1–2 business days.