We’re here to help with questions about products, sizing, orders, shipping, returns, and refunds.
For faster assistance, please include your order number, full name, and the email address used at checkout when contacting us about an existing order.
Customer Support
Brand:
Airuru
Legal Business Name:
Airuru (Guanyun) Apparel Co., Ltd.
Customer Service Email:
service@airuru.shop
Customer Service Phone:
(+1) 279-205-1563
U.S. Customer Service Mailing Address:
1121 S. La Brea Ave
Inglewood, CA 90301
United States
The U.S. address listed above is used for customer correspondence and is not a general return address. Please contact our customer service team before sending any return so we can provide the correct return instructions and authorized return address.
Customer Service Hours
Monday to Friday
9:00 AM–6:00 PM Pacific Time
Closed on weekends and U.S. public holidays.
Response Time
We usually respond to customer inquiries within 1–2 business days. Messages received outside our customer service hours will be reviewed on the next business day.
Sales and Delivery Area
Airuru currently sells and delivers products to customers within the United States only.
Orders placed on airuru.shop are fulfilled and dispatched through our U.S.-based fulfillment facilities. Processing times, estimated delivery times, and applicable shipping charges are available in our Shipping Policy and during checkout.
Order Cut-Off Time
Our daily order cut-off time is 2:00 PM in our configured timezone, (GMT-08:00) Pacific Standard Time (Los Angeles).
Orders placed before 2:00 PM on a business day will generally begin processing that business day. Orders placed after the 2:00 PM cut-off time, or on weekends or U.S. public holidays, will generally begin processing on the next business day.
Please note that order processing usually takes 1–3 business days after payment has been successfully confirmed. The order cut-off time determines when processing generally begins and does not guarantee same-day shipment or delivery.
For more information about order processing and delivery estimates, please refer to our Shipping Policy.
When Contacting Us About an Order
Please include the following information:
- Your order number
- Your full name
- The email address used at checkout
- A brief description of your question or issue
- Clear photos, if your item arrived damaged, defective, incorrect, or incomplete
Providing these details will help our customer service team review your request more efficiently.
